Overview

Your LM test installation is working fine and you install LM on a new server and integrate it with a copy of an existing production database imported to a new schema. LM starts without errors but you might see the following errors in the file /var/log/httpd-lm-stderr.log when you start the web service httpd-lm:

TCLPORT Connect conn_term: Incorrect password.
    while executing
"source ../lib/tclport.tcl"
    ("package ifneeded" script)
    invoked from within
"package require tclport"
    (file "httpd.tcl" line 313)

Solution

In such cases, first ensure the following:

• If you have SSL certificate installed ensure correct SSL configuration in tclhttpd.rc file. Refer to the following article for this: Install or Update SSL Certificates in Lyris LM

• Set the password that the TCLport uses to log into this ListManager host. You can do this with the following command:

lm tclportpass password

If the issue is still unresolved, it could most probably be that the database storage limit is reached. You can check this by restarting your ListManager server. If the pluggable database doesn't open after restart then we know that the problem is with the database.