Start a conversation

We have an upcoming change on how we can assist you 👉 Upcoming Support Portal Migration

  • Articles

    Troubleshooting KB articles for Lyris LM Support Agents

Popular in Lyris LM - Troubleshooting

  1. DNS not resolving to particular domains

  2. ListManager Mailings Not Attempted

Popular in Lyris LM - Installation

  1. Upgrade LM When Web Server is on a Separate Machine

  2. Linux Installer for LM and Oracle Have Different Versions

  3. Proxy Server Causing Issues with Clicktracking in LM

  4. Mailing Stuck in lyrActiveRecips in Clustered LM After Nodes OS is Upgraded.

  5. Cannot Start LM Server and Web Server After Upgrade

Popular in Lyris LM - List Settings

  1. Reply To the List Email Address in Lyris LM

  2. Lyris LM "550 Permanent Failure for One or More Recipients" Due to SPF Failure

  3. Lyris LM Discussion Forum List Visibility

  4. Can Lyris LM Use a Different return-path for a Specific Domain?

  5. Move an Existing List to a New Site in ListManager

Popular in Lyris LM - Administration

  1. Enable https:// in ListManager License

  2. Reset Server Administrator's Password in LM

  3. Show all support cases of all users

  4. Can I Force Send an Email That is Retrying in LM?

  5. Enable the HTML Editor for New/Edit Content in ListManager

Popular in Lyris LM - Configuration

  1. Office365 ATP and Clicktracking in LM

  2. Supported SSL_CIPHERS

  3. Unable to Send to a List with the Title "Out of Office" in LM

  4. LM Server Administrator Not Receiving Password Reset Emails

  5. Can TLS be Disabled for Specific Domains to Improve LM Mailing Speed with TLS Turned On?

Popular in Lyris LM - Members

  1. Email Sent From Any Other User is Rejected by LM

  2. ListManager CSV Import Overrides Individual Member's Request to be Removed (No Email) From Lists

  3. Enable Combined Login by Having Single Password for a List Admin of Multiple Lists

  4. Suppression List Not Fully Uploaded

  5. Allowing banned email address

Popular in Lyris LM - Mailings

  1. Some Emails Not Going Through LM And Getting DMARC Policy Error 550

  2. Add Custom Email Header to Message Received by LM.

  3. DMARC Alignment to Avoid Email Submitted and Then Resent by LM Going to Quarantine

  4. Recalling a Message Posted to a Mailing List

  5. Incoming Message Not Getting Through on LM

Popular in Lyris LM - Utilities

  1. Limit for Number of Domains that can be DKIM Signed on a Single Site

  2. Enable Double Opt-In Membership Subscriptions to Prevent Fake Accounts From Signing Up

Popular in Lyris LM - Content

  1. Does LM Have "HTML to Text" Feature in Screens Other Than When Creating Content?

  2. Does LM Add Responsive HTML Code to Custom Template?

  3. "Found Message-ID in body of list posting" When Attaching an Email (.eml) File to an LM Message

  4. Add a One-Click Unsubscribe Link to a Mailing in Lyris LM

  5. Calendar Invites in a Lyris LM Mailing

Popular in Lyris LM - Security

  1. Locked Out of LM After Changing TCP/IP for Server or Site Admins

  2. Lyris LM Secure Password Policy and Login Security

Popular in Lyris LM - API

  1. Create Lists That Do Not Use the Cross-Posting Feature Using the Lyris LM API

  2. How Can I Tell the IP Address of the API Calls Arriving Into My Lyris LM Servers?

  3. ListManager - CreateList and DeleteList API Call Requires AdminName and AdminEmail

Popular in Lyris LM - Reports

  1. ListManager Reporting Inflated Clicks.

  2. Can I Download the Heatmap in Lyris LM?

  3. Determining the Total Number of Members in Lyris LM by List for All Lists

  4. ListManager - Web Access Log

Popular in Lyris LM - Deliverability

  1. Mailings Blocked by Major Domains

Popular in Lyris LM - General

  1. Is LM v12.0a Compatible With Oracle 19c?

  2. Extract message archives for LM

  3. How to host file on LM server

  4. ListManager | Blank white page seen after security certificate (SSL) installed

  5. ListManager | ERROR: Could not clear Activation Code.

Popular in Lyris LM - Segment

  1. What is a segment?