Overview
In order to ensure proper operation or compliance with your organization's security or audit log requirements, you would like to know the locations of all log files associated with your Lyris LM installation. In addition, you want to know whether changes to the ListManager configuration by Administrators are logged.
Information
Most of the events that are typically required for audit logging can be found in the Server and Web Access Logs. However, some events, such as ListManager configuration changes by an Administrator, are not covered in these logs. In such cases, you can contact our Professional Services Team who can work with you to develop a custom solution. This is a billable service.
| Name | Location |
| Debug Log |
This is the main ListManager log to troubleshoot issues, you can specify which subsystems you want to include and also the Error Level. Keep in mind that more detailed logging might impact performance.
Files are written to the file system as log#.txt. |
| Server Log |
This shows all mailings sent by the server. To keep a log, you must have Utilities > Administration > Server > Server Settings > Automatic Maintenance > Logging enabled. Navigate to Utilities > Administration > Server > Log in the Lyris LM application to view and export. |
| Web Access Log | This shows which pages administrators have accessed. Navigate to Utilities > Administration > Server > Web Access Log in the Lyris LM application to view and export. |
| Web (GUI) Logs | Logs which the web service creates, by default can be found in ...\tclweb\htdocs\utilities\debug\logs |
Priyanka Bhotika
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