Overview

You are unable to activate ListManager after upgrading the ListManager server from 12.3.3 to 12.4 and it is showing an invalid license error whereas the server is behind the firewall and the serial number is unknown to the user.

Solution

The solution for this issue is to clear the activation code, generate a new one and activate the ListManager against it.

Process:

<supportagent>

If the user is unable to clear and get the activation code, the agent has to follow the following steps to clear and get the activation code and guide the user.

• If the serial number is unknown, see this article to know the serial code.
• Run the following commands to clear the activation code:

  • lm serial SERIALCODE

  • lm clearactivation

  • lm serial

• Use the Get an Activation Code section of this article to generate a new serial number.

</supportagent>

Note: If you are behind the firewall and cannot access the internet to clear the activation code then contact the support agent to clear and generate the serial code for you.

1. Once you have your serial code Open a command prompt and follow the following process to activate the license.
2. Navigate to the LM home directory.
3. Enter the serial code to DB using the command
   1. Run lm serial SERIAL NUMBER
4. Activate the ListManager
   1. Run lm activate SERIAL NUMBER
   2. Run lm start (to start LM service
5. Open another command prompt window and navigate to list manager directory /tclweb/bin directory
   1. Run httpd-lm

Testing

When both services are started, Run the List Manager User Interface, it should start without any activation error.