Overview

After standing up a test system, you Clear Activation and Get Activation on the test system. Or after swapping hardware or performing an upgrade, when you try to access your production system it is running in 'disabled' mode and the license page displays the following error:

You will also find the following error in the debug log:

Warning: your Lyris ListManager server has been disabled. Your Lyris ListManager
server is disabled because: Your activation code was registered for a different
hardware ID than Lyris ListManager is currently running on.

Solution

Refresh Activation in ListManager

1. Log on to ListManager as an Administrator
   
   
2. Navigate to Utilities > Administration > Server > Operational Statistics > License Capabilities
   
   
3. Click the Clear Activation button 
   
   
4. Click the Get Activation button
   
   
5. Refresh the page to view the updated license capabilities

Refresh Activation from the Windows Command Prompt:

1. Log on to your ListManager Windows Server as an Administrator
   
   
2. Navigate to Start Menu > Run,  and type cmd in the "Open" field
   
   
3. Navigate to the directory where ListManager is installed, the default location is accessed with:
   cd C:\Program Files\ListManager
   
   
4. Enter lm clearactivation
   
   
5. Enter lm getactivation

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Related Articles

• How to Activate ListManager Without Internet Access or Behind a Firewall or Internet Proxy