Overview

When you attempt to activate your ListManager installation you are unable to do so because you are behind a firewall, internet proxy, or have no access to the internet and need to complete the activation process to be able to use ListManager.

Solution

If you are behind a firewall, ListManager may not be able to automatically get an activation code if ports 25 or 80 are not open. The simplest solution is to open these ports to the server you are trying to activate. Port 25 must be open for ListManager to send and receive mail and port 80 is used to access your ListManager web interface.

Configure ListManager to Use Your Internet Proxy

If your ListManager server is behind an internet proxy, use these steps to configure ListManager to go through your proxy for successful activation of your license. If your network does not use an internet proxy, skip this section and continue to the next section, Get Activation Code.

1. Navigate to the lm/tcl/scripts directory and edit getactivation.tcl
   
   
2. Change the following line from:
   #http::config -proxyhost yourproxyhostname -proxyport yourproxyportnumber
   to: http::config -proxyhost host.example.com -proxyport 1234
   In this example, host.example.com is your proxy host URL and 1234 is the port number of the proxy - substitute these for your own.
   
   
3. Start ListManager and proceed to the next section

Get an Activation Code

1. Open a web browser on a machine with internet access and navigate to  http://reg.lyris.net/cgi-bin/clear?serial=SERIAL_NUMBER where SERIAL_NUMBER is your Serial Number
2. Navigate to: http://www.reg.lyris.net/cgi-bin/webactivate 
   1.  Server ID: Leave blank
   2. Serial Number: SERIAL_NUMBER
   3. Click Get Activation Code
      The system will respond with an Activation Code, e.g. AAAAA-999999999999999999999999999999999

Activate ListManager

1. Open a command prompt on your ListManager server and enter: lm activate AAAAA-999999999999999999999999999999999 where AAAAA-999999999999999999999999999999999 is the activation code you received from Step 3 of the previous section

Testing

1. Open your ListManager web interface and navigate to:  Utilities > Administration > Server > Operational Statistics > License Capabilities
   
   
2. Note that the activation code is entered and that ListManager is not in disabled mode

Note: If you get the same activation code every time you generate one and the code doesn't work or ListManager still indicates that it is 'Disabled', see the Lyris LM Error: "Running in 'disabled' mode because of license code problems." Requires Manual Activation article for details on how to request Manual Activation.