Overview

One of your Server Administrators is locked-out and unable to receive password reset emails so you would like to reset their password using a different Server Administrator account in the LM UI.

Prerequisites

• You have a Server Administrator account that you are able to log on with

Solution

Use a different Server Administrator account to reset the locked-out Server Administrator.

1. Log on to LM as a Server Administrator that is not locked-out
   
   
2. Navigate to Utilities > Administration > Administrators > Server Administrator
   
   
3. Locate the Server Administrator who is locked out and click their name
   
   
4. In the Essentials tab, use the New/Verify Password fields to set a new password for the Server Administrator

After the new password is saved the Server Administrator is able to log on and reset their password in the UI.

Related Articles

• Reset a Server Administrator Password in the Database
• LM Server Administrator Not Receiving Password Reset Emails