Overview When you send out a mailing with emojis, your members complain that the emoji characters were not received correctly. Random international characters and symbols are received instead. Prerequ...
Overview A mailing may issue a transient failure across all of its recipients, where the message Unable to merge the recipient's decoded parts for mail merging is found in the log. Information This is...
Overview You have a large mailing that is causing issues, like using up all of your available bandwidth. After restarting ListManager, the mailing that was causing issues automatically resumes and you...
Overview You may need to add recipients to a mailing, and those recipients are not subscribed members to the list. Solution Go to Mailings : Mailing Status : Mail Queues : Outgoing. Click the View lin...
Overview When you send a mailing to a segment errors similar to the ones below may be noticed in LM's logs: 20210310 021237, 30, 2, 4576, MessageData.cpp, line:336, MessageData (MessageID=398728): Cou...
Overview You are preparing to upgrade your ListManager server and have paused your broadcast mailings and you want to know if they will automatically resume when the upgrade is complete. Information P...
Overview You have a scheduled mailing in ListManager that you would like to delete and need instructions on how to perform the deletion. Solution Log on to ListManager as an Administrator Navigate to ...
Overview A user schedules a mailing and then enables the scheduled task Complete refresh of mailing stats in order to have an automatic update of mailing stats and also sets it to run every X minutes....
Overview Some of your Members have a 100% Reject DMARC policy which causes them to be placed in 'held' status because of the DMARC failure. When you check the headers of the message that was rejected ...
Overview You have sent messages to one of your lists and checked the mailing status incoming which says done, but the incoming messages have not gone through and you need help to know why incoming mes...