Overview

You may notice that your ListMabager server is running in disabled mode and the
"Utilities : Administration : Server : Operational Statistics : License Capabilities" page shows a DisabledMessage similar to the following:

Information

Possible Reasons

• The ListManager node name has been changed.
• The ListManager instance was moved to another machine with a new node name.

How to find the node names

• Method 1:
  1. Run ListManager web interface as http://[ListManager Installation]/utilities/db where [ListManager Installation] is the hostname for your ListManager instance.
  2. Choose lyrConfigNodeSettings table to display node names on the “Results of SQL query” page.
  3. Find the field/column called NodeName and take note of the node to be deleted.

• Method 2:
  1. Navigate to "Utilities : Administration : Server : Database : View and Edit Data : Run Your Own SQL Query".
  2. Input the SQL query select NodeName from lyrconfignodesettings into the box.
  3. Click the OK button.
  4. Take note of the node to be deleted.

Delete the Node Name

Delete the node name that is not in use by the following steps:

1. Identify the node name that is not in use by following the steps above.
2. Open a command prompt.
3. Change to the directory where ListManager is installed.
4. Run one of the following commands, according to your Operating System, replacing nodename with the name of the node to be deleted:
   • Windows: lm deletenode nodename
   • Linux or Unix: ./lm deletenode nodename

Restarting and clearing the license

Restart the ListManager services to apply the changes.

Clear the license activation:

1. Navigate to "Utilities : Administration : Server : Operational Statistics : License Capabilities".
2. Click on the "Clear Activation" Button.
3. Click on the "Get Activation" Button.

Testing

After performing the steps above, the LM server should no longer be disabled because of the clustering issue.